Frequently Asked Questions

Everything you need to know about shopping with Lakai Limited.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please visit our returns portal to initiate a claim.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 60 minutes of placing your order by contacting our support team.

Are your products covered by a warranty?

Most of our products come with a standard 12-month manufacturer's warranty against defects. Please refer to the specific product page for detailed warranty information.